Support

We're happy to help. Most answers are below — if yours isn't, just write.

It helps if you include your macOS version, the FileFerry version (FileFerry → About FileFerry) and what you were doing when the problem happened.

Getting started

FileFerry doesn't find any files

Make sure you've added the folders you want scanned in Settings → Folders. Files are suggested only if they're larger than your size limit and haven't been used for your chosen number of days (Settings → Scanning). Lower those limits to see more.

A folder shows "No access"

macOS only lets FileFerry into folders you hand it. If a folder was moved, deleted, or is on a disk that isn't connected, FileFerry can't reach it. Remove it in Settings → Folders and add it again with the + button.

Moving to iCloud Drive

Where are my moved files?

In Finder, open iCloud Drive → FileFerry. Files keep the folder they came from — for example, ~/Downloads/old.zip ends up in FileFerry/Downloads/old.zip. Double-click any of them and it downloads again.

"iCloud Drive isn't set up on this Mac"

Turn on iCloud Drive in System Settings → [your name] → iCloud → iCloud Drive, then open FileFerry again.

The upload is still running

Large files can take a while to upload. The file is already safe in iCloud Drive; FileFerry releases the local copy automatically once the upload finishes — you don't need to keep the window open.

Archiving to an external disk

"The disk isn't connected"

Plug the disk back in. FileFerry remembers it and picks it up again automatically.

"The disk is read-only"

macOS can only read Windows-formatted (NTFS) disks. Reformat the disk as APFS or exFAT in Disk Utility (this erases it), or choose another disk.

"Same volume" message

The archive folder must be on a different disk than the files you move — otherwise no space would be freed.

Getting files back

Open History, select the files and click Restore. FileFerry downloads them if needed and puts them back exactly where they were. Moving back is always free. You can also simply drag files out of iCloud Drive → FileFerry or your archive folder in Finder.

FileFerry Pro

Restore your purchase on another Mac

Sign in with the same Apple Account, open FileFerry → Settings → Pro and click Restore Purchases.

Refunds

Purchases from the Mac App Store are handled by Apple. You can request a refund at reportaproblem.apple.com.

Requirements

• macOS 26.6 or later
• iCloud Drive turned on, to move files to iCloud
• An external disk or network share, to archive